Terms & Conditions

Payment
We accept credit card, debit card and Paypal payments via Sage Pay our secure payment gateway.

Cards We Accept
(MasterCard / Visa / Solo / Switch / Maestro / American Express). The goods will not be dispatched until the customer's funds that have been paid to lumberjuice.com have cleared in full.

Order Notes
Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with transaction and order reference numbers. We will not be held responsible for pricing errors due to software malfunctions, or human error. Important: This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, lumberjuice.com reserves the right to decline orders for bulk or high value purchases or confirmed orders where an item has been priced incorrectly.

Credit Card Security
Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. We use an Extended Validation SSL for added security so when you visit areas that deal with personal information you will see a lock and the address bar will turn green indicating that you are in a secure area and that you can shop with confidence.

Delivery
Your order will be delivered by courier or Royal Mail. In order to offer free or heavily discounted delivery we have sourced the best value and most reliable operators we can and aim to get your goods to you within 5 working days. We do appreciate, however, that sometimes you will need your purchase sooner, so we do also offer a faster service for a small fee. All deliveries will need to be signed for. All standard UK delivery is free of charge for orders over £50. For delivery outside the UK please select your 'location' on our checkout page and the delivery charge for your location will be displayed. Where goods are purchased for delivery outside the UK - it is the responsibility of the purchaser/importer to pay any locally imposed duties.

Returns/Refund Policy
We guarantee your satisfaction. All of our products come with a no fuss guarantee (terms and conditions apply). You are entitled to cancel your order at anytime between time of order and within 14 days of receiving your goods. We are very happy to accept returned items if we are notified within this period. If you wish to cancel an order under these terms, please fill out our returns authorisation form. Please note - returns will not be accepted without prior agreement. Any items returned must be in a fully saleable condition, including packaging and with tags still attached. Please take care in parcelling the returning item/s and make sure the original packaging/box is inside the parcel. If we find that the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement if this is requested or we will process a full refund minus any pre-paid delivery charges at the earliest opportunity. We charge a small fee to cover the cost of sending exchanged goods out. If an item has to be returned due to being sent in error/faulty etc. we will refund the cost of the postage to return the item/s back to us up to a maximum of 2nd Class Standard (UK). Please note special order items and gift certificates are non-returnable/refundable. International warranty returns - the customer must cover the cost of shipping to return the item to us and also cover the shipping cost to send it back out again.Where goods are returned from non-EU countries the package and any documentation must be marked: Failed Sale / Returned Goods / No UK Duty or VAT Payable. We are not able to accept returns where we are asked to pay any duty/fees/VAT.

Free Gifts/Promotions
Please note: if any purchases are subsequently returned for refund - any free gifts must be returned too, unused/unopened/resaleable. Where any free gifts are not returned or returned used/opened/unsellable - their full value will be deducted from any refunded monies. Please note we reserve the right to substitute free gifts if the gift shown against a product is temporarily unavailable.

Price Match
We regularly check our prices to ensure our customers are getting the best price possible. We will match the price of the same product offered cheaper by another genuine retailer (i.e. only retailers selling genuine products, not copies or fakes) in the UK and also give the customer a free gift. We cannot price match prices that are out of date or not currently in stock. The product must be the same (model number, colour, size etc.) and the retailer must be based in the UK. We cannot price match any retailer trading outside of the UK. On eBay or similar websites the matched product in question must be a 'buy it now' price from a registered retailer, not an auction price. This offer cannot be used in conjunction with any other offer. We reserve the right to withdraw the price match offer if the matched product costs less that our purchase price.

Pricing
All online pricing and offers should be considered an 'Invitation To Treat' and as such if/when items are accidentally priced incorrectly we are not obliged to honour the price displayed. You will be notified of our mistake and given the opportunity to purchase at the correct price or your order will be cancelled.

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm lumberjuice.com or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of lumberjuice.com or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
All trademarks that appear on this site are the property of their respective owners.

Our Liability
Lumberjuice.com and Vroom By The Sea Ltd accept no liability for any loss or damage while using any garment or product purchased.

Registered Company
Lumberjuice and lumberjuice.com is a trading name of Vroom By The Sea Ltd. Vroom By The Sea Ltd is incorporated in England and Wales as a limited company with Registration No. 06578938 and VAT No.: 932133161.

Data Protection
Your security and privacy is very important to us. We are registered under the Data Protection Act meaning we conform to regulated standards in the management of your information.

Contacting us
Please contact us at info@lumberjuice.com