We guarantee your satisfaction. All of our products come with a no fuss guarantee (terms and conditions apply). You are entitled to cancel your order at anytime between time of order and within 30 days of receiving your goods. We are very happy to accept returned items if we are notified within this period.
FREE UK RETURNSAll UK purchases of a total value of £100 or more can enjoy free returns. One free return per order. You will receive a pre-printed DPD return label with your order, simply stick it on the the outside, fill out a returns form and put it in the parcel and take it to one of the 2,500 DPD Pickup shops in the UK. Please note that there are no DPD Pickup shops in Northern Ireland, Northern Highlands & Islands, Isle of Man, Isle of Wight and the Channel Islands. Visit www.dpd.co.uk/pickuplocator to find your nearest DPD Pickup shop. You'll be given a receipt so you can track your returned parcel too. You'll have the opportunity to enter your mobile number on the DPD PDA at the Pickup shop so you can get a text whenever the parcel is returned.
If you wish to cancel an order under these terms, please fill out our returns form that was included with your order. If you did not receive a return form with your order you can download a return form here. Any items returned must be in a fully resaleable condition, including packaging and with tags still attached. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.
Upon receipt of a returned item - we will send a replacement if this is requested or we will process a full refund minus any pre-paid delivery charges at the earliest opportunity. We charge a small fee to cover the cost of sending exchanged goods out. Please note special order items and gift certificates are non-returnable/refundable.